Shipping policy

Last Updated: June 01, 2026

Thank you for shopping with us. We are committed to delivering your order as quickly as possible.

Order Processing

Orders are processed within 1–2 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or public holidays.
During peak periods, promotions, or holidays, processing times may be slightly longer.

Shipping costs are calculated at checkout based on your delivery address, shipping method, and order size.

We may offer free shipping on qualifying orders. Any applicable free shipping offers will be displayed during checkout.

Estimated delivery times begin after your order has been processed.

Delivery times are estimates only and cannot be guaranteed.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please ensure your shipping address is accurate before completing your purchase.

We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

If your package is delayed, please allow additional time for the carrier to complete delivery.

If your order appears lost, contact us with your order number, and we will work with the shipping carrier to investigate.

If your order arrives damaged:

Take photos of the package and damaged items.
Contact us within 5 days of delivery.
Include your order number and photographs to help us resolve the issue promptly.

If you have any questions about shipping or your order, please contact us:

Email: launcestonsaddleworld@gmail.com
Business Hours: Monday–Wednesday, 9:00 AM–5:00 PM Thursday-Friday. 9:00 AM-5:30 PM Saturday, 9:00 AM-2PM